Responsibilities:
- Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.
- Accept and respond to all IT related incidents and requests.
- Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.
- Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.
- End user will be informed of the estimated time whereby his/her ticket will be attended to.
- Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team.
Job Types: Full-time, Fresh graduate
Salary: RM1,800.00 - RM2,400.00 per month
Benefits:
- Work from home
Schedule:
- Flexible hours
Ability to commute/relocate:
- Puchong: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- IT Support: 2 years (Required)
