Customer Service Coordinator
Location: Las Vegas, Nevada
Description: KB Home is looking of Customer Service Coordinator right now, this occupation will be delegated in Nevada. Further informations about this occupation opportunity please read the description below. KB Home, a Fortune 500 NYSE company and one of America's premier homebuilders, has an immediate employment opportunity available. The Company operates in numerous states across the nation from Ca! lifornia to Florida.
KB Home has been building homes for a half a century, and was recently named to Fortune magazine's list of the World's Most Admired Companies for the sixth consecutive year. KB Home ranked #1 for 'Innovation' among homebuilders. Also, KB Home was given an Award for Excellence for the Energy Star Efficiency program by the U.S. Environmental Protection Agency. In 2008, KB Home became the first builder to earn the prestigious National Housing Quality (NHQ) Certified Builder Program for all of its operations nationwide.
Customer Service Coordinator:
The Customer Service Coordinator is responsible for maintaining all warranty records, paperwork, and activity. The CSC will coordinate all warranty inspections and repairs while conferring with homeowners and field representatives to ensure 100% satisfaction with all warranty work performed. The CSC must maintain professional and courteous behavior at all times.
ESSENTIAL! DUTIES AND RESPONSIBILITES:
- Receive, evaluat! e and process service requests from homeowners via telephone, mail, facsimile or e-mail. Schedule appointments and coordinate with trade partner availability. Maintain open communication with homeowners (verbal and written), handle all incoming phone calls from homeowners, prospective buyers, trade partners, real estate agents and provide problem resolution.
- Generate and mail letters to be submitted to homeowners in reference to warranty service requests and saving documents to the homeowner's electronic lot file. Create and distribute Welcome letters to all new KB Homeowners
- Track and maintain accurate records of all requests and correspondence in the homeowner's electronic lot file. Monitor claims to ensure division goals are met and/or exceeded.
- Communicate information from and to field personnel efficiently, accurately and in a timely manner. Provide office support for obtaining purchase orders, setting appointments, processing Operations rela! ted paperwork, processing check requests, retrieving architectural plans, processing requests for Maid Certificates, providing driving directions, various administrative functions, ordering and issuing any supplies requested, retrieving data from various systems and discussing claim, touch point goals, and provide administrative support.
- Assist management by monitoring weekly claims and touch points to ensure division goals are met and/or exceeded.
- Generate mass mailings to homeowners regarding various situations such as repairs on specified items and response to attorney solicitations.
- Order any archived files necessary for assisting homeowners from archival service.
- Update AS400 with Chapter 40 filings information as received. Copy and file letter(s), photos and forward to legal department. Forward subrogation claim and documentation to legal department as received, along with outline of lot claim history after management review. Discuss invoices, payments, and contact information. Answer any ques! tions the trade partner may have. Schedule appointments and submit work requests to coordinate with homeowner availability. Research any purchase order back charge discrepancies. Provide contact information for superintendents, relay any information, research any issues correct and resubmit.
- Various administrative duties, to include but not limited to, creating, updating and distributing spreadsheets, on call calendars, respond to all emails from internal personnel, letter writing, running various reports, research, transfer phones to and from the answering service daily at open, close of business and during department meetings, generate, track, and gather the appropriate documents to process homeowner reimbursements. Monitor and update (as needed) trade partner contact information to ensure scheduling notices are received via centralized scheduling and update and/or revise build schedules and/or scheduling tool via excel and web mylar.
- High School Diploma required
- Good typing skills (35 wpm or greater)
- Microsoft Office - All Programs (Intermediate and/or Advanced Level)
- Ability to Multi-Task various job duties.
- Prior experience in an office environment.
- Prior experience in customer relations and telephones center preferred.
- Self-motivation to complete all required duties.
- Customer Service experience preferred.
- Ability to prioritize daily tasks and special projects to ensure deadlines are met.
- Ability to adapt to change and to be pleasant while encountering multiple interruptions throughout the day.
- Ability to deal with problems, must not take homeowner complaints personally, and assist homeowners in a professional manner.
- Ability to remain calm and courteous while working under pressure at any given time.
- Work an eight-hour day with flexibility for overt! ime as necessary
- Be able to communicate in Spanish is consider! ed a plus.
- Ability to monitor numerous reports throughout the day
- Proficient organizational skills to perform a variety of administrative duties
- Excellent letter writing and communication skills
- Strong Customer Service skills
- .
If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to KB Home.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be started on: Wed, 04 Sep 2013 22:02:08 GMT
Apply Customer Service Coordinator Here