Customer Service Coordinator with KB Home - Las Vegas, NV
Location: Las Vegas, Nevada
Description: Manpower is presently looking of Customer Service Coordinator with KB Home - Las Vegas, NV right now, this position will be presented in Nevada. More details about this position opportunity kindly read the description below. This position is being recruited on by ManpowerGroup Solutions, the exclusive recruiting provider to KB Home.
To APPLY and ensure imme! diate consideration, PLEASE go to www.kbhome.com/careers and search by "Location" for NV-Las Vegas, where all KB Las Vegas openings are listed. The requisition number is KB-07196 or follow this link: http://careers.peoplecapital.com/kbhomecareers/details.asp?jid=31002&p=1
KB Home, a Fortune 500 NYSE company and one of America's premier homebuilders, has an immediate employment opportunity available. The Company operates in numerous states across the nation from California to Florida. KB Home has been building homes for a half a century, and was recently named to Fortune magazine's list of the World's Most Admired Companies for the sixth consecutive year. KB Home ranked #1 for 'Innovation' among homebuilders. Also, KB Home was given an Award for Excellence for the Energy Star Efficiency program by the U.S. Environmental Protection Agency. In 2008, KB Home became the first builder to earn the prestigious National Housing Quality (NHQ) Certified Builder Program for al! l of its operations nationwide.
Customer Service C! oordinator - KB Home in Las Vegas, NV:
The Customer Service Coordinator is responsible for maintaining all warranty records, paperwork, and activity. The CSC will coordinate all warranty inspections and repairs while conferring with homeowners and field representatives to ensure 100% satisfaction with all warranty work performed. The CSC must maintain professional and courteous behavior at all times.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Receive, evaluate and process service requests from homeowners via telephone, mail, facsimile or e-mail. Schedule appointments and coordinate with trade partner availability. Maintain open communication with homeowners (verbal and written), handle all incoming phone calls from homeowners, prospective buyers, trade partners, real estate agents and provide problem resolution.
- Generate and mail letters to be submitted to homeowners.
- Track and maintain accurate records of all requests and c! orrespondence in the homeowner's electronic lot file. Monitor claims to ensure division goals are met and/or exceeded.
- Communicate information from and to field personnel efficiently, accurately and in a timely manner.
- Assist management by monitoring weekly claims and touch points to ensure division goals are met and/or exceeded.
- Generate mass mailings to homeowners regarding various situations such as repairs on specified items and response to attorney solicitations.
- Order any archived files necessary for assisting homeowners from archival service.
- Update AS400 with Chapter 40 filings information as received. Copy and file letter(s), photos and forward to legal department.
- Discuss invoices, payments, and contact information.
- Various administrative duties, to include but not limited to, creating, updating and distributing spreadsheets, on call calendars, respond to all emails from internal personnel, letter writ! ing, running various reports, research, transfer phones to and from the! answering service daily at open, close of business and during department meetings, generate, track, and gather the appropriate documents to process homeowner reimbursements. Monitor and update (as needed) trade partner contact information to ensure scheduling notices are received via centralized scheduling and update and/or revise build schedules and/or scheduling tool via excel and web mylar.
- High School Diploma required
- Good typing skills (35 wpm or greater)
- Microsoft Office - All Programs (Intermediate and/or Advanced Level)
- Ability to Multi-Task various job duties.
- Prior experience in an office environment.
- Prior experience in customer relations and telephones center preferred.
- Self-motivation to complete all required duties.
- Customer Service experience preferred.
- Ability to prioritize daily tasks and special projects to ensu! re deadlines are met.
- Ability to adapt to change and to be pleasant while encountering multiple interruptions throughout the day.
- Ability to deal with problems, must not take homeowner complaints personally, and assist homeowners in a professional manner.
- Ability to remain calm and courteous while working under pressure at any given time.
- Work an eight-hour day with flexibility for overtime as necessary.
- Excellent letter writing and communication skills
- Strong Customer Service skills
Man! power is an Equal Opportunity Employer (EOE/AA)
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If you! were eligible to this position, please deliver us your resume, with salary requirements and a resume to Manpower.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Wed, 26 Jun 2013 23:24:57 GMT
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