Client Relations Specialist
Location: Las Vegas, Nevada
Description: Morgan Drexen is presently looking of Client Relations Specialist right now, this position will be designated in Nevada. Detailed specification about this position opportunity please read the description below. Summary of the position
Client Service Agent primary duty is answering telephone inquiries from existing Law Firm clients. They are responsible for assisting the Law Firm cl! ients with their questions or concerns to the best of their ability. They are expected to rely on instructions and pre-established guidelines to perform the functions of the job, as well as provide personal attention to each client and act professionally and responsibly.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following; other duties may be assigned.
Responsible for one-on-one telephone inbound calls from existing clients and addressing their questions, needs or concerns
Schedule attorney appointments when necessary
Fax and email kits and Legal Fees Authorization forms to clients
Provide individual attention to each client and act professionally and responsibly
Accomplishes other tasks as assigned
Sit for long periods of time
SPECIFIC DUTIES AND RESPONSIBILITIES
Takes inbound calls; and makes outbound calls
Updates Contact information thru data software
Adding Authorized Person/ Co-Client
Check Faxes
Rename documents (Un! known Statements, Accounts not enrolled)
QUALIFICATIONS AND JOB REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic knowledge of Microsoft Applications, especially Word and Excel.
Proficiency in the use of PC Windows environment
High accuracy in data entry
Excellent oral communication and skills
Detail oriented, systems operations and processes knowledge, high energy level, ability to make daily service decisions, proficiency in conflict resolutions
Open-minded and approachable attitude, able to work with diverse personalities and intellectual levels
Positive in his/her approach, consistent and able to work well under pressure
Self-motiv! ated
Willing to accept new challenges and opportunities as a key to personal and professional
QUALIFICATIONS AND JOB REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic knowledge of Microsoft Applications, especially Word and Excel.
Proficiency in the use of PC Windows environment
High accuracy in data entry
Excellent oral communication and skills
Detail oriented, systems operations and processes knowledge, high energy level, ability to make daily service decisions, proficiency in conflict resolutions
Open-minded and approachable attitude, able to work with diverse personalities and intellectual levels
Positive in his/her approach, consi! stent and able to work well under pressure
Self-motivated
Willi! ng to accept new challenges and opportunities as a key to personal and professional growth and continued success
EDUCATION and/or WORK EXPERIENCE
High School Diploma or equivalent
College Experience Preferred, but not required
1-2 years Customer Service experience, in a Call Center Environment helpful
Collections Experience
LANGUAGE SKILLS
Proficient in English
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If you were eligible to this position, please send us your resume, with salary requirements and a resume to Morgan Drexen.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be started on: Fri, 28 Jun 2013 09:41:47 GMT
Apply Client Relations Specialist Here