Supervisor Customer Service - Health Claims (Benefits TPA)
Location: Las Vegas, Nevada
Description: Zenith American Solutions is currently interviewing Supervisor Customer Service - Health Claims (Benefits TPA) right now, this occupation will be reside in Nevada. For detail informations about this occupation opportunity kindly see the descriptions. We are currently seeking an experienced Supervisor for our Health Claims Customer Service department in our “! St Louis Square†Las Vegas office (1901 Las Vegas Blvd S).
Job Responsibilities:
Supervises staff, demonstrating leadership qualities consistent with management values and mission. Develops staff through performance management, goal setting, training, and effective employee relations. Oversees quality and quantity of work produced, insuring employees are held accountable and expectations are consistently met. Provides input into departmental budget and oversees expenses to insure efficient operation within budget guidelines. Develops, implements and monitors internal systems, policies and procedures to insure operations are in compliance with client needs, new developments, regulations, and reporting requirements. Responds to inquiries and requests from members, clients, government agencies, unions, participants, attorneys, and consultants. Responds to member calls that are elevated by staff or during peak periods. Identifies inefficiencies, troublesho! ots equipment problems, and implements solutions.
! Qualifications:
Bachelor's Degree preferred, or an equivalent combination of education and experience may be acceptable. Five to seven years of health claims customer service experience, with at least three years of prior supervisory experience, preferably in the TPA or insurance industry. 3. Excellent operational management skills, both technical and interpersonal.
4. Strong leadership skills.
5. Good understanding of claims operations to include payment of claims, interpretation of contracts, communication of benefits, etc.
6. Demonstrated strong communication, organizational, project management, and presentation skills.
Ability to lead by example, make tough decisions, drive issues and work successfully with internal and external contacts at all levels. Strong written and oral communication skills. Demonstrated analytical, problem-solving and decision-making skills. Intermediate to advanced PC skills including Word and Excel. Taft-Hartley benefits! administration experience and previous experience supervising a unionized staff are a plus.
Zenith American Solutions (formed by the merger of Zenith Administrators and American Benefit Plan Administrators) is a premier, national third party-administrator (TPA) for employee benefit plans. We s erve as administrator, manager or technology service vendor for corporate employers, government entities, trade associations, and Taft-Hartley benefit trust funds, through our national network of service centers. We currently have 1200+ employees located in 36 offices across the nation. We combine technology and proven practices with national resources and a local presence for our clients. Come and find out about the great things going on at Zenith American.
Zenith American offers a professional management team, competitive pay and benefits including 401(k) with match, Paid Time Off (PTO) plan and more. Send cover letter and resume referencing Job #223-2012 to careers@ze! nith-american.com , or fax to (312) 329-7958, Equal Opportunity Employe! r
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If you were eligible to this occupation, please send us your resume, with salary requirements and a resume to Zenith American Solutions.
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This occupation will be opened on: Sat, 30 Mar 2013 01:05:07 GMT
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