Document Processing Specialist - West vacancy at Employers in Henderson

Employers is at the momment seeking for Document Processing Specialist - West on Fri, 22 Mar 2013 02:50:43 GMT. As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work! We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS®! Headquartered in Reno, Nevada...

Document Processing Specialist - West

Location: Henderson, Nevada

Description: Employers is at the momment seeking for Document Processing Specialist - West right now, this vacancy will be assigned in Nevada. Detailed specification about this vacancy opportunity kindly see the descriptions. As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work!
We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS®!

Headquartered in Reno, Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees.

We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other!

At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement. As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expand! ing nationwide identity to enrich your work/life and enhance y! our career.

SUMMARY:
Provide administrative support companywide that includes, but is not limited to: facilities, records, mail, office equipment, supplies, printed materials/forms, reception, indexing and, scanning documents, handling incoming calls, etc. while providing customer service to internal and external customers.

Essential Functions:
1. Ensure incoming and outgoing mail is opened, sorted and prepped timely and efficiently according to established procedures.

2. Operate all job-related office equipment proficiently, which may include but not be limited to: copiers, scanners, computers, fax, mail, telephone and headsets.

3. Demonstrate attention to detail in a fast paced environment by exhibiting timeliness, and accuracy in documentation and data when processing claim or policy documents; i.e. indexing documents, setting up and maintaining new claims, scanning documents, etc.

4. Maintain high standa! rds and measures despite pressing deadlines.

5. Record personal performance statistics through tracking applications and spreadsheets.

6. Research issues and perform appropriate action.

7. Ascertain customer needs and guide to efficient and cost-effective solutions.

8. Respond to internal and external customer needs. (Policyholders, health care providers, injured workers, attorneys, agents/brokers, etc.)

9. Engage internal customers and vendors professionally.

10. Act in accordance with policy, procedures, statues and laws, as applicable.

11. Participate as a team member by working closely with co-workers and supporting group decisions and company goals.

12. Troubleshoot equipment problems to determine cause and correct if possible; if not, place service call and follow-up with vendor.

13. Collaborate with other departments by handling incoming calls in the Customer Support Center, assisting ma! il services, etc. Completed appropriate documentation in a timely and a! ccurate manner.

14. Probe customers to determine their specific needs and demonstrate customer service to ensure customer satisfaction and /or resolve customer issue.

15. Take initiative to research issues and make suggestions for appropriate action.

16. Engage external customers professionally.

17. Utilize multi-factors in decision-making that could cause financial impact.

18. Review facts and weigh options when making recommendations or solving problems.

19. Manage multiple functions simultaneously.

20. Offer constructive feedback to supervisor on responsibilities that may be performed more effectively or efficiently.

21. Utilize internal and external resources to improve knowledge and skill base within your department or other departments in Administration.

22. Perform other duties as assigned or situation dictates.

Working Conditions:

• Working conditions are norm! al for an office environment, including use of PC, keyboard, telephone and headset.
• High paced document processing environment with the ability to multitask and operate office machinery
• High noise level occurs in areas when larger equipment is in use.
• Must be able to bend, squat, kneel and lift up to 40 lbs.
• Extensive walking, standing and sitting are required.
• Heavy telephone traffic with utilization of headsets
• Ability to work after hours and on weekends, as required.

MINIMUM QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES:
Education Requirements:
Minimum

• High school graduate or equivalent.

Work Experience Requirements:
Minimum

• Communicate proficiently and professionally in verbal and written form.
• Possess intermediate computer skills (MS Outlook, Word Excel)
• Work independently with minimal supervision
• I! nteract effectively and professionally with all levels of employees
• Prioritize, sort, and organize
• Perform multiple tasks simultaneously
• Ability to conduct business efficiently and effectively over the telephone utilizing proper etiquette
• Demonstrated ability to learn new programs and processes
• Must type at a speed of at least 50 words per minute

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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Employers.

Interested on this vacancy, just click on the Apply button, you will be redirected to the official website

This vacancy will be started on: Fri, 22 Mar 2013 02:50:43 GMT

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